If you’re in the middle of a workers’ compensation case and dealing with a Qualified Rehabilitation Consultant (QRC), you might feel like someone is supposed to be helping you—but instead, they’re making things harder. Maybe your QRC isn’t listening, isn’t communicating clearly, or seems more concerned with the insurance company’s interests than your recovery. So what can you do?
First, what is a QRC supposed to do?
A QRC is hired to help injured workers return to suitable employment. They’re supposed to coordinate your care, help with job placement if you can’t return to your old job, and act as a go-between for you, your doctor, and the insurance company. In theory, they’re neutral. In practice? Not always.
Some QRCs take the insurance company’s side, pressure workers to return to jobs they’re not ready for, or make misleading statements about your ability to work. If that’s happening to you, it’s time to take action.
You have the right to request a new QRC
In South Carolina, you can ask for a different QRC—but the request must be made in writing and early in the process. If you haven’t waived your right to choose, and you’re still within the allowable window, it may be possible to switch.
Here’s what to do:
Keep records of every conversation with your QRC. Save emails and write down what’s said in phone calls or meetings.
Talk to your doctor if your QRC is pushing you to do something that feels unsafe.
Don’t sign anything you don’t understand—especially return-to-work plans.
Consult with an attorney before making any formal complaints or replacement requests. A lawyer can help you understand your rights and the best way to move forward.
When a QRC becomes part of the problem—not the solution
The QRC system is supposed to support recovery and reintegration—but when it breaks down, you don’t have to stay silent. Getting stuck with a bad QRC can affect your health, your financial future, and the outcome of your entire case.
At Martin & Martin, P.A., we know how to step in and help when workers are being pushed around by people who are supposed to be helping. If your QRC isn’t on your side, call us today for a free consultation. We’ll talk through your situation and help you take back control.